Data We Collect and Why We Need It
When you open an account, we collect the details you provide at registration — your name, mobile number, and email address. These are used to create and identify your account. If you contact support with a payment issue involving JazzCash, Easypaisa, or Raast, that conversation is
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also logged so we can refer back to it if the same query comes up again. Transactional data is generated every time you deposit or withdraw. The record includes the amount, the wallet method used (JazzCash, Easypaisa, or Raast), and the timestamp. We need this to
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match your wallet payment to your account balance and to resolve disputes. Your JazzCash PIN, Easypaisa passcode and Raast credentials are never visible to us — those sit solely inside your mobile wallet app. Device and session data is collected when you access the platform: IP
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address, device type, browser, and session times. This helps us catch unusual login attempts and protect your account from access that doesn't look like you. Our services are available where local law permits in eligible regions. Data collected from you is subject to the applicable rules
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of those jurisdictions. We retain your personal data for as long as your account is active, and for a period after closure as those rules require — typically to support any dispute resolution that may arise after you leave. If you believe any data we hold
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is incorrect, or if you want to know what we hold, you can ask. The contact options below walk you through how to do that.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.